Returns & Exchanges
At London Grillz, we strive for perfection in every custom piece, but we offer a 14-day return window for all non-custom jewelry items to ensure your complete satisfaction. Please note that due to hygiene and health regulations, custom-fitted grillz and earrings are non-returnable once the mold kit has been used or the seal is broken.
Initiate Your Request
Contact our support team via email with your order number and reason for return to receive a Return Authorization Number.
Secure Packaging
Place the item in its original London Grillz presentation box and ensure it is packed securely to prevent damage during transit.
Ship the Item
Send your package using a tracked shipping service to our London studio; we recommend insurance for high-value gold and diamond pieces.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing